Ticketing

Your Phone is Your Ticket – Screenshots are NOT accepted.

Locate your tickets in your Ticketmaster account or in your app. When you go mobile, your tickets will not be emailed to you or available for print.

We are launching Safetix on events with mobile ticketing. For more information on Safetix click here.

It's never been easier for you to share your tickets with family and friends! Whether you're buying for a group, not everyone is arriving together, or you're gifting someone a surprise ticket - Ticketmaster makes it easy to transfer tickets in a few taps. Find out more here.

Tickets are issued on behalf of the organisation (usually the event organiser or promoter) responsible for the performance or event and are subject to the terms and conditions of the SEC (Ltd) and those of our ticketing service provider – Ticketmaster (Ltd), together with all other statements or directives shown on the ticket.

Click here for SEC’s Terms and Conditions.
Full Terms and Conditions for Ticketmaster

Ticketmaster is globally respected in the live entertainment industry with a local presence in Glasgow and across Scotland. SEC Ltd has worked closely with Ticketmaster for 30 years and consequently Ticketmaster understands the needs of the Scottish market. Following a recent competitive review of available ticketing suppliers, SEC Ltd believe that Ticketmaster is best placed to respond to the ticketing demands on our Live Entertainment business in a manner that we are unable to do in isolation.

The SEC continues to own and operate a venue box office, limited contact centre and account management team as part of our ticketing business but fundamentally and most importantly, in appointing Ticketmaster as our official ticketing services supplier, we will continue to improve this service for our customers. The Ticketmaster retail system ensures a more effective and efficient ticket booking process, particularly via web transactions.

Customers who wish to buy tickets for accessible positions in the OVO Hydro, SEC Armadillo & SEC Centre can now do so online via our websites (ticketing powered by Ticketmaster), or continue to use our accessible booking line on 0141 576 3230 (open Mon-Fri 9am-2pm). We offer accessible positions in various areas to accommodate visitors with a variety of access requirements.

Please note the following when booking online:

• Wheelchair positions are for wheelchair users.
• 'Ambulant' positions are for patrons with disabilities/conditions that are unable to use general arena seating/standing.
• Patrons requiring a hearing induction system or other services (BSL/Audio Description etc) should call the venue on 0141 576 3230 (open Mon-Fri 9am-2pm) for more information.
• The accessible ticket policy limits one free carer/companion ticket to each accessible ticket purchased. If you need more than one essential carer/companion or additional positions in your booking, please call the venue on 0141 576 3230 (open Mon-Fri 9am-2pm).
• By purchasing an accessible ticket, you confirm you or a member of your party require this position. Proof of eligibility/disability must be provided before the event - you will be contacted by Ticketmaster no later than 72 hours after your order.
• Tickets may be cancelled if misuse is suspected/found.
• For further information on the OVO Hydro's accessible facilities please visit www.ovohydro.com/visitor-information/accessibility  

 If you have any further questions or would prefer to discuss your specific requirements before booking, please call our accessible booking line on 0141 576 3230 (open Mon-Fri 9am-2pm) or email us at info@sec.co.uk.

The SEC/Ticketmaster sell tickets for the OVO Hydro, SEC Armadillo and SEC Centre as an agent on behalf of the promoter of an event. There are usually a number of other ticket agents selling tickets for the same event. 

When you’re booking via Ticketmaster and/or the SEC, whether it’s online, via the venue box office or over the phone, we’ll always be sure to give you a clear breakdown of exactly what charges are involved. In accordance with the Committees of Advertising Practice (CAP) requirements we will ensure that any fee or charge levied on top of the face value of the ticket is stated clearly at critical points during the purchase process, and when advertising ticket prices.

The total exit price is made up as follows:

Face Value Price

This is the base cost of your ticket, set by the event organiser – SEC/Ticketmaster are not involved in deciding the price, but it’s usually based on the costs involved in presenting the event. When a ticket is sold the total face value is passed to event organiser.

Service Charge 

An administration fee is levied on all tickets sold via the Ticketmaster online retail system, our contact centre or the Box Office in the SEC Centre. This charge is intended to cover the running costs of our ticketing operations, and it is applied to each ticket sold regardless of whether the payment is made by cash, cheque, debit card, credit card, bank transfer or any other means.

A payment handling fee is included within the administration fee regardless of the payment method.

Our partnership with Ticketmaster provides a comprehensive ticketing solution for buyers, which amongst other things include:

• A comprehensive Box Office service on-site in the SEC Centre supported by a satellite box office in the new OVO Hydro Arena;
• A specialised contact centre located at the SEC, predominantly handling accessible sales, group bookings and event related enquiries;
• A website service for buying tickets
• The ticket service charge levied is competitively priced and determined by the costs of operating the ticketing service.

Order Processing Fee

This is usually one charge for the entire order and covers the cost of processing the booking from beginning to end. This means processing your payment and delivering your digital tickets.

Facility Fee

The venue facility fee will allow SEC to continue to invest in enhancing The Scottish Event Campus, to ensure that we continue to safely and consistently deliver the highest quality experience for artists, promoters and fans.

You will have to pay the Service Charge and Facility Fee on each ticket purchased. An Order Processing Fee will then be applied to the entire transaction (regardless of the number of tickets purchased) depending on the method of fulfilment that you have selected.

The venue facility fee will allow SEC to continue to invest in enhancing The Scottish Event Campus, to ensure that we continue to safely and consistently deliver the highest quality experience for artists, promoters and fans.

Until recently there was no ticket Service Charge on cash only transactions made in person at the Box Office. However; in response to new UK government legislation, this allowance is no longer possible. The measures are being implemented as a result of the Consumer Rights (Payment Surcharges) Regulations 2012. Under the new rules, traders are expected to ensure that any payment surcharges are representative of the actual processing cost involved.

In response to the legislation Ticketmaster have now ensured that the Service Charge is the same, regardless of (a) the method of payment used, and/or (b) the channel via which tickets are purchased (i.e. on the internet, in person at the Box Office in the SEC Centre, or telephonically).

The new regulations can be found here.
If you have any queries regarding fees please contact Ticketmaster Customer Services via email.

In short, we want to make sure that everyone gets a fair chance to buy tickets.

The ticket limit will usually be decided by the event organisers and we will make sure they advertise this at the very beginning of the booking process on their website. It usually applies per person, per credit card – sometimes, if it’s expected to be really popular it may also be per household. Please be sure to look out for this – you can’t book more than the limit in any one transaction, but unfortunately we can’t stop you from making a second booking.
It’s not that easy to get around the system though; if we find that someone’s booked more tickets than they’re allowed, they may well cancel some or all of their tickets, without notice.

We want to make sure that as many fans as possible get the chance to book. When you select your seats, you’re actually holding those tickets while you go through the checkout process, so no one else can access them.

The amount of time you have can vary depending on how busy the website is, but we always make sure there’s enough time to fill in your details and check the information carefully before paying for your tickets.

When a really popular event goes on sale there can sometimes be thousands of people all trying to buy tickets at the same time. With fans booking over the phone and online, Ticketmaster can process hundreds of bookings at once – so sometimes they can go really quickly. For example, if 500 fans all log on to buy 4 tickets each…that’s 2,000 tickets gone in seconds!

If you’re unlucky with getting tickets when they first go on sale, we always advise to check back to our website nearer the day of the show – there’s always the chance that more tickets could be released once the stage layout has been confirmed.

…a few minutes after the event goes on sale?

When customers find available tickets either online or through any of the other access points, those tickets are actually reserved while the customer considers the purchase. During that period, which lasts for only a few minutes, no one else can view or purchase those tickets. If the customer decides not to buy the tickets, they are “released” and become available to other buyers. So if a customer is looking at 10th row centre seats and decides not to buy, those seats become available for another customer.

…days after the event goes on sale?

The event organiser may release more tickets for sale as the event date approaches. This happens for several reasons such as (a) The promoter may no longer need the tickets that were held when the event originally went on sale, (b) Once the stage or event area is set up, the venue has a better idea about which seats are obstructed, or c) Sometimes events are so popular that even seats with a restricted view are released for sale!

Additionally, sometimes a customer attempts to buy tickets but their credit card is declined. If we are unable to contact the customer to secure a valid credit card or billing address, Ticketmaster may cancel the order and release the tickets for sale. Tickets may also be re-released if a customer does not follow the published ticket limits or other terms of use.

No. As with all ticket sales, there are no refunds, exchanges or cancellations.

We accept all major credit and debit cards:

• American Express
• Mastercard
• Visa
• Visa Debit
• PayPal
• Klarna

Unfortunately, we can’t accept payment from Diners and Laser cards.

Safe Technology: Our secure server software (SSL) is some of the best software available today for secure e-commerce transactions. It encrypts all your personal information so no one else can access it.

Most tickets are now digital, so if you booked online they will be delivered to your online Ticketmaster account shortly before the event.

As neither the SEC nor Ticketmaster has overall control of the fulfilment process it’s quite difficult to give an exact date that they’ll be in your account. However, the latest you should receive them is around five days before the event.

To check your booking, please contact Ticketmaster Customer Services via email.

Contact Ticketmaster Customer Services via email and they will help you with your order.

There have been some big changes with Ticketmaster, our official ticketing services supplier, find out how they are making things easier for fans - 

https://www.ticketmaster.co.uk/ticket-exchange

https://blog.ticketmaster.co.uk/hq/resale-39720/

https://resale-help.ticketmaster.co.uk/hc/en-us

All children must have a valid ticket for an event, with the exception of ‘babes in arms’ (under 12 months) who may sit on a parent/guardian’s knee, unless otherwise stated by the event promoter.

Yes, you can purchase a SEC gift voucher here.

A digital ticket is just like a ‘print-at-home' ticket or paper ticket, but instead of carrying the physical paper ticket, you just show the ticket barcode on your mobile phone.

Regrettably, we cannot offer any exchanges or refunds unless the event has been cancelled, so it’s really important to double check all the event details and make sure you’re 100% happy before going ahead and booking your tickets.

If an event is cancelled altogether we will usually just refund your tickets automatically. Ticketmaster will refund the face value plus the service charge for each ticket and you’ll see a credit onto your card within fifteen days of contacting you about the cancellation.

If an event has been postponed or rescheduled we will usually contact you to inform you of refund or exchange procedures for that event.

Together, the SEC and Ticketmaster assume responsibility on cancelled events for those tickets sold through our Internet site/s, contact centre and/or box office. Regrettably we cannot be responsible for tickets purchased through any other outlet or agency.

We only holds details of customers who have purchased with us (via the Ticketmaster online booking system, the SEC and/or Ticketmaster contact centre or the SEC Centre Box Office) and consequently we can only discuss bookings with the purchaser. Unfortunately Ticketmaster and/or the SEC cannot help with any issues related to tickets purchased from elsewhere, but recommend customers contact their point of purchase.

Simply download the Ticketmaster App on your mobile phone and follow the below step-by-step guides. Further information and a link to download the app is available here.

Yes – as long as your screen is in good condition there should be no issue using a phone that has a clear screen protector.

Scanners work much better with a bright screen, so make sure the backlight/contrast on your phone is set nice and bright.

You’ll all need to arrive together so the tickets can be scanned on your phone, unless you transfer tickets to the other members of your party ahead of the event.

We recommend you do this, so each person attending can retain their own ticket. You can find more info on how to do that here.

Please visit the Box Office on arrival at the venue, where you will need to provide booking details and some form of ID so that staff can access your Ticketmaster account.

Check out the Ticketmaster troubleshooting guide here for a step-by-step guide on how to resolve some common queries with digital tickets.

If you bought tickets as a gift and won’t be at the event yourself, you may be able to transfer them to your guests. You can find out more about transferring tickets to others here.

For more help with digital tickets go to the Ticketmaster website here, for some common troubleshooting advice.